S
Shanthi
1 reviews | Active since Jul 2021
03 Apr 2023, 07:48
Incorrect billing. Over charge
Since 6 Feb, I am being billed incorrectly. Fibre down grade was effective 6 Feb yet end of Feb an March I am being billed for a 50 Meg line. I called on 7 Mar and logged a service request. Nothing was done. Called again 25 Mar and still nothing is done. On both incidents consultant can see the problem and say it's a quick fix and they can see the charges are wrong. Yet 2 months vodacom can't fix THEIR problems and im being penalized
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Replies (2)
Vodacom's replyOfficial
03 Apr 2023, 12:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2023, 12:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Apr 2023, 10:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to SR***, our records shows the Fibre Billing Support Team has assisted and have requested for a credit for the incorrect billing. See below feedback that was sent to you.
Dear Shanti Govender
The credit R173.92 EX VAT was created for the difference of price plan charges for the February invoice and it will reflect on your Vodacom account within the next 48 hours reducing the balance. An automated credit was loaded for March month. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Dear Shanti Govender
The credit R173.92 EX VAT was created for the difference of price plan charges for the February invoice and it will reflect on your Vodacom account within the next 48 hours reducing the balance. An automated credit was loaded for March month. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Best regards,
Vodacom's reply06 Apr 2023, 10:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to SR***, our records shows the Fibre Billing Support Team has assisted and have requested for a credit for the incorrect billing. See below feedback that was sent to you.
Dear Shanti Govender
The credit R173.92 EX VAT was created for the difference of price plan charges for the February invoice and it will reflect on your Vodacom account within the next 48 hours reducing the balance. An automated credit was loaded for March month. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Dear Shanti Govender
The credit R173.92 EX VAT was created for the difference of price plan charges for the February invoice and it will reflect on your Vodacom account within the next 48 hours reducing the balance. An automated credit was loaded for March month. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Best regards,