Incorrect Billing or Incorrect information by Agent
<p>Did my contract upgrade online. Went from 499pm to 299pm. Was informed quite clearly, that since my contract ended in January, I would pay the balance of the previous phone and the new contract; this totals to R R550 or R599. I was today (01-02-2017) Billed R749.00. </p> <p>This is not acceptable - either the agent that upgaded my phone did not inform me correctly of the amount I would be paying or there is some underlying cost I was not told about.</p> <p> </p> <p>Contact 082 111 and all you get is a long wait with high call volumes. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We apologise for the delay in this regard.
We created the credit for the upgrade fees and it was approved. It should reflect in the Vodacom account shortly.
Kind regards
Vodacom Consumer Website Team
Dear Client
We apologise for the delay in this regard.
We created the credit for the upgrade fees and it was approved. It should reflect in the Vodacom account shortly.
Kind regards
Vodacom Consumer Website Team