Incorrect billing ongoing for 3 months

Good day,

please assist with the following issues i am experiencing with Vodacom, last month Auguest, i wasd apparently in arrears with my vodacom account, i logged 2 service requests with a lady from the upgrades department reference numbers will be attached.

This month September vodacom has debited my account 3 times the amount which was agreed upon by myself as a month subscription and line rental fee.

this is really upsetting.

please have this resolved ASAP.