INCORRECT BILLING ON VODACOM SIDE LEADING TO CONTRACTR SUSPENSION!

So to start off,

We got an upgrade through an existing contract, we took the Huawei P9 lite and the contract debit was reduced and insurance added compare to the previous revision which was on a Samsung S6.

First month of debit and no Insurance was debited, So only R308.50 was taken for the handset and data/airtime, we thought maybe the insurance only kicked in a month later. This was supposed to be in the region of R80

Second month of debit, and over R500 was taken. After a very frustrating few hours to get hold of someone competent enough to advise on the debit information, nothing was done to help out, so we reversed the debit with FNB as this is not what was signed for as per the contract.

We went to Vodaworld where the contract was opened, and sat in queue with our ticket for over 30 minutes, we then explained the issue over in person and were told a complaint was lodged and we would be contacted, we were told that there were additional amounts debited, thus the R500 amount, there were amounts for 2 insurances over R120, which was never signed for. We then proceeded to pay the R308.50 for the handset and data/airtime as this is what we owe, and we did not want the Insurance as this was clearly to difficult for Vodacom to debit correctly.

After 10 + sms during the next 2 weeks, and phone calls from Vodacom to tell us we owe them money, and being threatened that the number would be suspended. We were still not contacted. We went back to vodaworld to try resolve the issue again, and after sitting in another queue with our ticket for another 45 minutes, we spoke to a lady at management level. We then explained everything over again, and were told the debit was incorrect, as another customers insurance was being debited on our contract, we were told a complaint was lodged yet again, and the issue would definitely be resolved,

Vodacom then proceeded not to debit the contract amount on 1st September, and then proceeded to Suspend the contract and number as we " owe"them money. After a phone call to Vodacom, they said the bank is blocking the debit, and after a phonecall to FNB, there is no block in place, only a reversal of the previous amount.

This level of incompetence and lack of communication within Vodacom is pathetic, we will be walking in tomorrow for the third time, will not site in another queue, and the contract will be closed. Not a cent will be paid for penalties or outstanding debits.

How many times do you have to explain a situation over, and to how many different employees, before you reach a level of Authority to resolve the issue.

The Account suspension was done on : **********

And now watch as a representative from Vodacom will reply to this and say, im so sorry for your inconvenience, and we do apologise for this conflict,

We will be in contact with you, and then nothing happens, those messages are just a front to show that they have at least rep****, nothing actually happens to resolve the conflict, prove me wrong Vodacom.