1 reviews | Active since May 2018
Incorrect Billing on Vodacom account***
Last month I was billed for an involuntary **** on my Vodacom account for something called Sharazoo Silver Service. I logged a complaint and was duly contacted and assured that it would be addressed and investigated and a credit note was passed for the charges levied. Now this month I received my invoice and statement and once again I have become a victim of this **** and been charged for "Content Services" for something I have never agreed to or subscribed to. I am a very unhappy Vodacom customer.
In addition my bill is supposed to be R158.78 per month and it has increased dramatically, aside from the **** content charges, for some reason which I have no idea how they could increase my account
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)