Incorrect Billing on my Contract

I’m so disappointed with Vodacom service and customer care. I’m on a 2 years RED VIP contract for an Iphone 11 pro. now since January 2020 my bill came with an extra number *** added which I don’t know, and this adds to extra R3,209.10 on my bill every month. When I called Vodacom to make them aware of this incorrect billing I was told that I should make an affidavit stating that I don’t know that extra number on my bill and send all the documents to their ***** dept *** or *** . Now after sending all the documents an auto reply came back saying that both emails do not exist. I have been calling customer care line to explain the matter and no one could assist and the bill kept on coming as incorrect.

We are now in October and this matter has not been resolved and my phone has been blocked because I couldn’t afford to continue paying the over charged amount. This has caused a great damage to the image of my company since we cant even attend to any calls at our offices. Vodacom can you please ask customer care agents to give me a call on my alternative number since can’t even contact them because you blocked my phone for no reason. Also work on the REFUND that is due to me. Regards,

Your Unhappy customer