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Anton Kotzè

1 reviews | Active since Sept 2022

04 Dec 2018, 08:03

Incorrect billing on my account

Incorrect account billing on my Vodacom account number. I have complaint for 4 x months now to Vodacom call centre and also Vodacom Meyerton retail shop about incorrect billing on my account. I have now decided to place this issue on Hellopeter.com as the second last place to turn too to get Vodacom's attention that I am serious on taking this to court if not resolved within the next 5 working days fro date posted. Every month I need to phone Vodacom and correct the billing invoice and there is still 20 months remaining on my contract. Vodacom does credit my account every month but this is not my responsibillity to phone Vodacom every month reminding them to fix my account once and for all. Being a loyal customer to Vodacom for many years, I am very disappointed in their service this time and unable to resolve my incorrect billing account.

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Replies (4)
Vodacom
Vodacom's reply04 Dec 2018, 09:03
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Dec 2018, 13:54
Official
 Dear Anton 

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query. 

Have a great day further. 

Vodacom Consumer Website Team 

AK
Anton Kotzè's update13 Dec 2018, 13:26
Reviewer Update
This quiry has still not been resolved and now Vodacom is coming up with two different excuses, Vodacom excuse number one is that it was something to do with my old contract - My new contract has nothing to do with my old contract. Vodacom excuse number two is that Vodacom gave me discount on previous refunded (2x) and calls it "Doing me a favour" - This happened both today at the Vodacom shop in Meyerton. I then told the managager of the Vodacom shop that I am now going to the Police Station to open a case against the Vodacom shop as well as Vodacom Head Office. The manager said that I must go ahead as they cannot do anything anymore on this dispute on my contract after she (the manager) agreed that all the facts and evidence shown to her was correct as I am trying to explain this now for 4 x months. I am very disappointed in Vodacom's attitude towards this dispute and going to continue with legal steps being taken against Vodacom Head office and the Vodacom shop in Meyerton.
AK
Anton Kotzè's update12 Feb 2019, 09:57
Reviewer Update
This query has still not been solved even after it cost me R500.00 to go and see a lawyer. Again speaking to Vodacom Head Office and they say I need to sort this issue out with the Vodacom shop in Meyerton. When speaking to Vodacom shop Meyerton, they say I need to speak to Vodacom Head Office. The one is blaming the other one and my problem does not get solved. This has been going on for 6 months now. This is the worst service I have ever seen from Vodacom. I don't know why they cannot solve the problem. I shall keep on complaining here on HelloPeter till my problem is solved.