1 reviews | Active since Sept 2013
Incorrect Billing on Contract
<p>Hi, I would like to know why I am being billed for the incorrect amount on my package as well as a month prior? I recently upgraded from a smart M to a Samrt Top Up L+ during May. I was advised that the contract would come into effect 1 June, this has not been the case. Today 31 May my contract was upgraded to my new package and now I have been billed R 719.00 for my line rental for the month of May which I should still be billed at the old rate of R 320.00. Further to this te contract that I signed for was and is advertised as R 499.00. Now including VAT that may come to R 568 but not the R 719.00. Please could someone contact me to rectify this as this not correct. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
We have resolved this and provided you with feedback.
Kind Regards
Dane Larson
Best regards,
Good Day
We have resolved this and provided you with feedback.
Kind Regards
Dane Larson
Best regards,
