AS
Andrew S

1 reviews | Active since Sept 2013

31 May 2017, 18:53

Incorrect Billing on Contract

<p>Hi, I would like to know why I am being billed for the incorrect amount on my package as well as a month prior? I recently upgraded from a smart M to a Samrt Top Up L+ during May. I was advised that the contract would come into effect 1 June, this has not been the case. Today 31 May my contract was upgraded to my new package and now I have been billed R 719.00 for my line rental for the month of May which I should still be billed at the old rate of R 320.00. Further to this te contract that I signed for was and is advertised as R 499.00. Now including VAT that may come to R 568 but not the R 719.00. Please could someone contact me to rectify this as this not correct. </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Jun 2017, 13:37
Official

Good Day

We have resolved this and provided you with feedback.

Kind Regards

Dane Larson

Best regards,