1 reviews | Active since Jun 2015
incorrect Billing of my account
Dear Vodacom. <br> <br> I have had continuous issues with your service! I have had a logged and recorded dispute with Vodacom for 4 MONTHS. VODACOM has cut my line 3 months in a row over the same stupid data dispute. I have been into your cape town canal walk branch every month for the last 3 months.. All I get is ... NOTHING... NO PHONE CALLS, NO EMAILS. You are billing me incorrectly from the start of my new contract. Every month I have to unlock my dam line.. logged many complaints.. AND NOBODY DEALS WITH MY ISSUE! NOT 1 point of contact. WHY DO YOU NOT CONTACT ME BACK FOR 4 MONTHS IN A ROW!! BUT YOU CUT MY LINE AND FORCE ME TO PAY FOR SOMETHING YOU ARE IN CORRECTLY BILLING ME FOR! WHY must I as your customer resort to slaundering your company on hello Peter to get your attention as you over charging me! I have done everything I can as a client to sort this out and you guys do nothing about it. My line is now cut for the 3rd month in a row for 3 days long.. you are costing me income as my work relies on my active phone! Not only are you ignoring my dispute, but you are also still charging me for data that I cannot even access at all!! MY ACCOUNT BILLING IS R250 more every month. WHY!
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
