Incorrect billing of insurance.

Good day Vodacom

I have tried to do this nicely but the people at your call centre just don't get any action done. I have twice phoned into call centre with no solution.

Last year 8th April I got an invoice that showed a charge for Cellphone Cover for March and April. Since then I have been charged every month. I have never asked for this and when I first phone in the gent I spoke to ( around September last year) confirmed there had been a problem and that he could see I had never requested it, explaining there was a system error. He said it would be refunded soon with insurance stopped. Nothing happened.

I then phoned a few months later and spoke to an Intabeseng, She said all will be sorted and she would phone me back in a couple days. Nothing happened.

I am a busy person and I don't have time to keep phoning into the call centre. Can this please just be resolved and can we move forward please? It really is a major frustration.

I look to some sort of action plan.

Regards Michael