Incorrect Billing - No feedback

<p>Vodacom is incorrectly billing(R420.85) me for January , I have been trying to resolve since the 23/01 with no luck.Their call centre is of no help as they say only can say the query has been escalated and nothing else . The agent I spoke to mentioned that the incorrect billing will only affect my February invoice meaning I have to pay the incorrect bill in Feb since the January bill will be invoiced beginning of Feb meaning if this not fixed soon I will be forced to pay the incorrect billing.</p> <p>Ref nr : 1- ********** 319928</p> <p> </p>