Incorrect billing - no feedback

<p>I logged a query with Vodacom a month ago regarding an incorrect billing. My bill was more 3x higher than usual, but my usage for the month was the same as any other month, plus I had active data bundles running throughout the month. I immediately realized that there was something wrong when I noticed that I have been charged "out of bundle rates". I have 2 business accounts, a cell phone and a laptop (data account). Both billings were incorrect.</p> <p>I contacted the call centre immediately and they told me that it would take 2 days to resolve my query. Two days later, when I still havent recieved feedback, I contacted the call centre again and spoke to a supervisor. He told me that it would take another 14 days because it is a data query. Every time I phoned, I was told something else, it seems that no-one in the call centre really knows what is going on. I explained to them that I have proof of data bundles being activated but they were not interested in what I had to say and simply told me to wait.</p> <p>Two weeks later, I still hadn't received any feedback and I decided to reverse the debit order until the query has been resolved. I phoned the call centre again and told them that I want feedback by monday, on monday I received an email stating my data usage and the amounts charged - I noticed a bunch of discrepancies and responded to the e-mail with my feedback. The email, from Nosipho (no surname), simply stated that "as I can see the billing is correct", but the amount on the spreadsheet does not even agree to my invoice! To mention one of the discrepancies. Clearly there was NO investigation done and I was simply sent an email in an attempt to make the query dissapear or something.</p> <p>It is now a week later and I am still waiting for a reply to my email.</p> <p>This is the worst service that I have ever received. I have been a vodacom business customer for about 7 years and anyone can see, by just looking at the bill, that something is incorrect, compared to my previous invoices. Since I have logged this query, no ons has contacted me, I had to follow up every time, and now I am STILL waiting.</p> <p>I phoned the call centre again yesterday and asked to speak to a manager, apparently no manager was on duty (which probably explains the incompetence in the call centre) and they were going to let him call me back. I never received a call back.</p>