BM
Busisiwe M
1 reviews | Active since Jan 2020
13 Jan 2020, 09:32
Incorrect billing/ Missloding information
Good morning please help me Vodacom billed me incorrect amounts on my contact I have been calling customer service and they gave me different departments numbers no one is willing to fix my contract and I am so frustrated because now it's going to be monthend ...
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Replies (4)BM
Busisiwe M's updateReviewer Update
13 Jan 2020, 09:37Vodacom call centre been so unhelpful been calling from last week ...Vodacom billed me R780 instead of R230 on the other number R350 instead of R175 please help me this so frustrating
BM
Busisiwe M's update13 Jan 2020, 09:37
Reviewer Update
Vodacom call centre been so unhelpful been calling from last week ...Vodacom billed me R780 instead of R230 on the other number R350 instead of R175 please help me this so frustrating
Vodacom's replyOfficial
13 Jan 2020, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2020, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BM
Busisiwe M's updateReviewer Update
13 Jan 2020, 12:32Thank you for your feedback hopefully my query will be resolved before my debit date because right now I'm so stressed
BM
Busisiwe M's update13 Jan 2020, 12:32
Reviewer Update
Thank you for your feedback hopefully my query will be resolved before my debit date because right now I'm so stressed
Vodacom's replyOfficial
04 Feb 2020, 08:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2020, 08:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,