BM
Busisiwe M
1 reviews | Active since Jan 2020
17 Jan 2020, 13:05
Incorrect Billing /Misleading information
Vodacom please fix my account its its nearly the 26th I am so frustrated ..my account not yet fixed .You billed R800 more .
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Replies (2)
Vodacom's replyOfficial
17 Jan 2020, 13:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2020, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2020, 08:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows that you have been contacted and assisted by our Social Media Team. With regards to your reference number ***, the feedback refers as follows: Called client and credits processed as client is disputing the extra data on their account
I trust this is in order.
Regards, Consumer Website Team
I trust this is in order.
Regards, Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2020, 08:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows that you have been contacted and assisted by our Social Media Team. With regards to your reference number ***, the feedback refers as follows: Called client and credits processed as client is disputing the extra data on their account
I trust this is in order.
Regards, Consumer Website Team
I trust this is in order.
Regards, Consumer Website Team
Best regards,