Incorrect Billing & Mis Leading Consultants

<p>I have 3 contracts currently with Vodacom & i have supported them only, i have two handsets my first one i had taken on contract on strait premium of R200 a month this includes R200 artime as well as the hanset. My second handset i went into westwood mall to upgrade my laptop contract which i also had with vodacom and i spoke to a lady who was very helpfull and advised me i would have to finish off paying for my laptop contract another month or so even after iv taken my new hand set.</p> <p>The handset in question is the same deal as my first one i just needed a second one for my wife.</p> <p>A consultant by the name of Cyril (as per my invoice)in westwood mall did my upgrade contract & i queried will i be paying R200 a month and nothing more as per the Deal at the time advertised, he advised yes. for the past 3 month iv been getting billed extra iv called Vodacom from the very begining on many occasions to clarify what are the charges as i do not understand my statment, they are unable to give me direct answers but i know now iv signed up the same deal on two handsets but one handset im paying R200 & the Other i am paying R469 i was on a call with vodacom again yesterday for more that half an hour and the consultant advised me he will call me back in 15 minutes he didnt call then i got an sms stating if my query is not resolved i must respond no within 24 hours & i will be called back, i have rep**** no today and i get an sms my response was outside stipulated time i must call them back.</p> <p>Now i am a very unhappy customer and i currently have 3 contracts & i think the least vodacom can offer me is some professionalism, the conbsultant at Westwood Mall when i signed up my new handset did not give me my contract when i asked for it he advised we only give you the invoice slip which i found odd but believed that how they opperate in that shop, he said i just need the invoice and my contract will be drawn up in any shop should it need be, i am now under the impression that consultant didnt hand me my contract as he was misleading me in some way.</p> <p>I would like this matter resolved asap as i said i am a loyal customer & i belive i deserve much better service from Vodacom.</p>