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Jo-Ann Stanley

1 reviews | Active since Feb 2019

07 Oct 2023, 09:14

INCORRECT BILLING, JUST TAKE OUR MONEY CONSTANTLY.

Early September on the same day my husband and I settled our vodacom contracts and done early cancelations. I then received a debit order off my account for an account I settled. I have phoned, emailed and made 100's of enquiries with ABSOLUTELY NO RESOLUTION, REPLY OR HELP.

I Just keep getting sms's to make payment for the debit order I reversed but no feedback regarding my query. One advisor said the fault lies with vodacom the other says it's correct. Absolutely nobody is assisting. I even feel like switching networks out of pure frustration.

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2023, 11:07
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team