JS
Jo-Ann Stanley
1 reviews | Active since Feb 2019
07 Oct 2023, 09:14
INCORRECT BILLING, JUST TAKE OUR MONEY CONSTANTLY.
Early September on the same day my husband and I settled our vodacom contracts and done early cancelations. I then received a debit order off my account for an account I settled. I have phoned, emailed and made 100's of enquiries with ABSOLUTELY NO RESOLUTION, REPLY OR HELP.
I Just keep getting sms's to make payment for the debit order I reversed but no feedback regarding my query. One advisor said the fault lies with vodacom the other says it's correct. Absolutely nobody is assisting. I even feel like switching networks out of pure frustration.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Oct 2023, 11:07 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2023, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
