SS
Shereen S
1 reviews | Active since May 2021
13 May 2021, 07:45
Incorrect billing in comparison to quote
With every upgrade, what is quoted and what is billed differs vastly. I was recently convinced to upgrade against my better judgement by Mandisa Nthuli who promised if the billing is incorrect, she will assist in resolving the issue. I was quoted 50GB data at R199 per month per email by Mandisa. My billing however is R1318.12 for 30GB of data. Off course Mandisa Nthuli is ducking and diving and does not attend to my queries for the last 3 months incorrect billing.
I am very disappointed with Vodacom. I have requested that my bank block future debit orders until someone fixes the incorrect billing issue.
kind regards Shereen
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Vodacom's replyOfficial
13 May 2021, 09:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2021, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team