Incorrect billing handset not taken up

Goodday extremely unhappy with service rendered from Vodacom.. I had sent numerous emails as per orevious ticket number and no response hence Vodacom sends email stating that I am owing. Please rectify billing on my account as recently I did take an upgrade of 2gb which was only agreed not any handset. It was never taken up on new phone and it was never taken with upgrade and no handset was received. But I am been charged twice first R93 and them over R100 hence my billing stated that I owe 296.84 because of my previous credit owing but after removing handset which was incorrectly debited I am only owing R102 please rectify the entire matter with a detailed emailed reflecting the proper billing as I am not liable for something I didnot take or receive I will not take any calls as I am getting spam calling all claim to be from Vodacom Please rectify issue as I have very disappointed with service therefore therefore all other contracts were cancelled Kind Regards Kribashni Naidoo