Incorrect Billing Frustration
This is the worst experience I've had from vodacom, my account is just a mess . I have emailed collections several times , I have spoken to a consultant several times and been to the store several times and still nothing has been resolved. I have been charged on insurance that was canceled long ago and items on my statement show items which have been canceled long ago . I am not using any of the Sim cards yet my account remains being overbilled . I need all charges that have been charged on my statement incorrectly to be back dated and reversed , my monthly installment to be what is agreed and my account to only have charges which make sense . I have sent several emails for this with no help whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Oct 2022, 07:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2022, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2022, 09:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you. Kindly look out for an email from our insurance team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you. Kindly look out for an email from our insurance team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2022, 09:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you. Kindly look out for an email from our insurance team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our insurance team for further assistance. Based on the feedback provided, our team tried calling you, however was unable to get hold of you. Kindly look out for an email from our insurance team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,