Incorrect billing from vodacom and they hand me over????

Item: Vodacom
Rating: 1
Author: Shadi H

I have been a loyal customer for 29 years. Vodacom incorrectly bills me for R223 , I don’t receive any invoice or communication. Unaware of this and they hand me over to the credit bureau??? Contacted them and they say they will correct the billing??? Absolutely useless!! I will cancel everything at vodacom!!!🤬🤬🤬

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 May 2024, 07:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply27 May 2024, 07:59

Official

Shadi H's updateReviewer Update

27 May 2024, 11:40

Dear Vodacom Customer. Your service ticket with reference number EC-1TOU-3BITUS has been closed. Thank you Vodacom.

This was the reply?????
No feedback

Shadi H's update27 May 2024, 11:40

Reviewer Update

Dear Vodacom Customer. Your service ticket with reference number EC-1TOU-3BITUS has been closed. Thank you Vodacom.

This was the reply?????
No feedback