PP
PIETER P

1 reviews | Active since Jun 2013

28 Nov 2016, 09:45

INCORRECT BILLING FOR TABLET & BAD SERVICE

<p>We have not received any feedback, response or assistance since June.</p> <p> </p> <p>Every month incorrect amounts are being deducted for data - the wrong account information and contract details are registered on the system and there is a laptop added, some moths a 3G are being added. The term of the contract is not even correct. It Should be 12 months - that is also as per the branch - however, other systems show 24.</p> <p> </p> <p>Is no one going to assist and fix the problem - refund the incorrect amounts deducted?</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2016, 10:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PP
PIETER P's update13 Dec 2016, 09:13
Reviewer Update

Still no feedback - almost a month now