1 reviews | Active since Jun 2013
INCORRECT BILLING FOR TABLET & BAD SERVICE
<p>We have not received any feedback, response or assistance since June.</p> <p> </p> <p>Every month incorrect amounts are being deducted for data - the wrong account information and contract details are registered on the system and there is a laptop added, some moths a 3G are being added. The term of the contract is not even correct. It Should be 12 months - that is also as per the branch - however, other systems show 24.</p> <p> </p> <p>Is no one going to assist and fix the problem - refund the incorrect amounts deducted?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no feedback - almost a month now
Still no feedback - almost a month now
