1 reviews | Active since May 2016

25 Sept 2018, 12:00

Incorrect Billing for months

This is the 3rd review this month alone, i am not quite sure sure anymore what it will take for Vodacom to start taking me serious on this matter. Beginning of August i was charged over R1000 for contracts i paid off in April, beginning of September i was charged close to R3000 on the same matter. Today i received a sms saying i owe R7215.05 and will be debited on the 1st of October 2018. There is a gentleman who has been dealing with this matter and i was told it was resolved, but evidently not. I am close to going to their head office and deal with their executives directly as i know most of them, clearly following the right processes does not work.

This is the last post i am posting before i take matters into my own hands. This is exhausting coming from the "best network in the country" best to ***** your money, yes.

0
Replies (1)
Vodacom
Vodacom's reply25 Sept 2018, 13:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,