Incorrect Billing for months
This is the 3rd review this month alone, i am not quite sure sure anymore what it will take for Vodacom to start taking me serious on this matter. Beginning of August i was charged over R1000 for contracts i paid off in April, beginning of September i was charged close to R3000 on the same matter. Today i received a sms saying i owe R7215.05 and will be debited on the 1st of October 2018. There is a gentleman who has been dealing with this matter and i was told it was resolved, but evidently not. I am close to going to their head office and deal with their executives directly as i know most of them, clearly following the right processes does not work.
This is the last post i am posting before i take matters into my own hands. This is exhausting coming from the "best network in the country" best to ***** your money, yes.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
