mD
muriel D

1 reviews | Active since Nov 2009

09 Oct 2017, 13:49

incorrect billing for data in August

i phoned Vodacom informing them about data disappearing in both my private and business phone. i was refunded for my private phone. my business phone bi came up to R2900. with almost R2000 for data, more tban R500 per day which happened apparently at the time i was i flight to Dbn. all day i was in court on the 16th and phone are mandatory off. Vodacom must own up for this bill. I have paid because they have my account details. I was my refund

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Replies (2)
Vodacom
Vodacom's reply09 Oct 2017, 14:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Oct 2017, 09:46
Official

Good day,

Kindly be advised that your query is currently with our Corporate department (***) who will contact you directly with feedback.

Your reference number is A2-6IIV-USY1X2.

Regards,
RM

Best regards,