Incorrect billing for data

<p>i have been charged for out of bundle data yet i have proof of data bundles bought (order confirmation emails from vodacom) which they cannot even find on their system. Calling them is a joke as i was placed on hold 3 times and then cut after 25 minutes, poor customer service. I then asked to be transferred to the cacellations department, after 25 minutes i was back at customer service (their opinion). It seems it is near impossible to cancel a contract with them as you are never able to speak to someone at vodacom. Now after speaking to another agent i am told that it could take 14 days to investigate the billing issues, which they continue to say is a data usage investigation.</p> <p> </p> <p>To top this, after spending 2hours on the phone with them on 111 i have 0 minutes left on my bundle according to MyVodacom. how is this possible</p> <p> </p> <p>I have asked to speak to a manager and this appears to be non existent. Hopefully this gets the attention of one of them and i get a call back.</p>