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JB
James B

1 reviews | Active since Oct 2018

02 Oct 2018, 15:11

Incorrect billing following cancellation of contract

I cancelled my contract in January 2018 after moving overseas. For months there is no charge. Suddenly in August I receive a debit order on my account. I contacted them immediately, spent hours on the phone to cancel my contract AGAIN, only to receive no refund, no feedback and another bill this month for almost R 6000. Totally unacceptable customer service!

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Replies (3)
Vodacom
Vodacom's reply02 Oct 2018, 16:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Oct 2018, 12:45
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Our records indicate that a consultant has reached out and provided an update to your query. Should any additional information or action is required, simply respond to us via email.

Regards
Vodacom Consumer Website Team

JB
James B's update16 Oct 2018, 11:48
Reviewer Update
Hi, I have rep**** to your response and asked for an indication of when I can expect my refund. I also asked if you could confirm that my contract has been cancelled and converted to a pay-as-you-go number. I have received no reply and no refund. I raised this issue with you on 1 October already. How long must I wait for my refund?