Incorrect Billing

I am extremely concerned about how Vodacom has handled my personal and banking information.

My bank account was debited for a Vodacom account that does not belong to me. In other words, my bank details were added to someone else’s Vodacom account. I provided Vodacom with bank statements showing the debit orders linked to this unknown account, but they have still not resolved the issue.

To make matters worse, Vodacom has refused to allocate the payments to my correct account, even though I’ve proven that the funds came from my account. I was told to provide a proof of payment, which is not possible for debit orders — especially through Discovery Bank, which does not generate POPs for these transactions.

This raises a serious POPIA (Protection of Personal Information Act) concern: How did my private banking details end up being used on someone else’s Vodacom account? This appears to be a clear breach of data protection and financial security.

I expect Vodacom to:

Urgently investigate how this occurred and provide a written explanation.

Allocate the deducted funds to my correct Vodacom account.

This situation has caused financial inconvenience and serious concern about the safety of my personal information, and I expect a prompt and transparent resolution.