Incorrect Billing due to negligence

<p>I have been struggling for more than 4 weeks to get someone to help me. I requested to cancel a data contract that expired in 2014. So it was a month to month contract. Vodacom then cancelled the incorrect contract, my phone contract! Now I received a statement which shows I owe you over R5000??? Because I cancelled the contract prematurely??? I've been waiting for your **** legal department to phone me for a week! You are giving me the impression that you are very ***********, because now you also think I have a prepaid number... Get your facts straight and sort out my issue VERY VERY VERY quickly, or you WILL loose a customer.</p> <p> </p> <p>Then I get an email stating:</p> <p>"</p> <p>Thank you for your email.</p> <p> </p> <p>I tried calling on *** and receiving an engaged tone.</p> <p> </p> <p>Our records there is no barring the international roaming is active and see no reason that you are not able to connect.</p> <p> </p> <p>I have advised our back office that you are have a connection problem.</p> <p> </p> <p>The service request number is S3-GV22U-UC8H1 and feedback will be given when investigation is concluded.</p> <p> </p> <p>We do apologise for any inconvenience caused."</p> <p> </p> <p>WHAAAAAT? That is not even a phone number, let alone close to my number???????????????????????</p> <p> </p> <p> </p> <p>Reported this a while ago here:</p> <p>https://www.facebook.com/Vodacom/posts/***</p>