1 reviews | Active since Feb 2016
Incorrect billing & disgusting service by Vodacom Fibre
Refer to my review posted on 17 Aug 2018.
Vodacom called & promised that the incorrect billing issue had been resolved. Despite this, my account was still debited with the incorrect amount on 1 Sept 2018.
I have in the meantime made numerous calls to ********** to follow up wrt to the connection to fibre and is getting no response despite numerous promises that the matter has been escalated.
This morning our interim access solution is also not working. I called ********** and Vodacom could not give me reason as to why this was not working. Again, I was told that the matter had to been referred to the technical dept and that someone will have to get back to me. This never happen!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that a request has been sent to our Fibre Team and we've advised them to prioritize your query. A representative from that team should make contact and provide an update.
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that a request has been sent to our Fibre Team and we've advised them to prioritize your query. A representative from that team should make contact and provide an update.
Regards
Consumer Website Team(SA)