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Zene A

1 reviews | Active since Feb 2016

17 Aug 2018, 09:39

Incorrect billing & disgusting service by Vodacom Fibre

Incorrect billing & disgusting service by Vodacom Fibre!

I app**** for the Vodacom Fibre Interim Access Solution a few weeks ago & was to told that the 1st month is for Free. I received my 1st bill dated 1 Aug only too find out that I was charged for this "1st free" month. I called Vodacom and to date I had no response wrt to this.

Vodacom then called to booked an appointment for their technician to come and connect me to the fibre. An appointment was arranged for yesterday at 3pm. Shocking to say that their technician never arrived for the appointment and never called to cancel.

0
Replies (3)
Vodacom
Vodacom's reply17 Aug 2018, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Aug 2018, 09:35
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

ZA
Zene A's update06 Sept 2018, 10:04
Reviewer Update
Vodacom called & promised that the incorrect billing issue had been resolved. Despite this, my account was still debited with the incorrect amount on 1 Sept 2018. I have in the meantime made numerous calls to 1 ********** to follow up wrt to the connection to fibre and is getting no response despite numerous promises that the matter has been escalated. This morning our interim access solution is also not working. I called ********** and Vodacom could not give me reason as to why this was not working. Again, I was told that the matter had to been referred to the technical dept and that someone will have to get back to me. This never happen