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Subashnie M
1 reviews | Active since Nov 2015
11 Oct 2021, 07:53
Incorrect Billing - Deceased Account
Once again I am having to reach out to you on social media due to the incompetence of your staff. I will refer to ***-035838. My invoice for payment due in November is still incorrect. My monthly premium should be R796.04 per month as this is a transfer of a Deceased account, yet invoice states R958.94 per month? Please refer to monthly deduction for deceased account QC385822-5 (all existing terms and conditions of transfer of deceased account should apply as this is not a new account). I am so tired of fighting with Vodacom every month for correct billing. Peter Ganca corrected the billing for October 2021, but it seems as if the monthly deductions were not updated. Please assist.
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Replies (4)
Vodacom's replyOfficial
11 Oct 2021, 08:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2021, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Subashnie M's updateReviewer Update
14 Oct 2021, 08:08Your agent Joanne, prematurely closed my case without looking into the details. Effective 01.02.2021, my deceased husband's statement and monthly deduction was updated to R796.04 per month. Why is it so difficult for your staff to view the evidence of the billing from February 2021? My deceased husband's account number: QC385822-5. Transfer of ownership was done end of August. Why is Vodacom charging me R958.94 per month for the same service? Peter Ganca assisted in September so he should be aware of my query. PLEASE ASSIST. Having to beg Vodacom since the transfer of the line is really upsetting.
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Subashnie M's update14 Oct 2021, 08:08
Reviewer Update
Your agent Joanne, prematurely closed my case without looking into the details. Effective 01.02.2021, my deceased husband's statement and monthly deduction was updated to R796.04 per month. Why is it so difficult for your staff to view the evidence of the billing from February 2021? My deceased husband's account number: QC385822-5. Transfer of ownership was done end of August. Why is Vodacom charging me R958.94 per month for the same service? Peter Ganca assisted in September so he should be aware of my query. PLEASE ASSIST. Having to beg Vodacom since the transfer of the line is really upsetting.
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Subashnie M's updateReviewer Update
15 Oct 2021, 11:58You refuse to help me solve this query
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Subashnie M's update15 Oct 2021, 11:58
Reviewer Update
You refuse to help me solve this query
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Subashnie M's updateReviewer Update
22 Oct 2021, 11:43My issue has still not been resolved. Please refer to SR***
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Subashnie M's update22 Oct 2021, 11:43
Reviewer Update
My issue has still not been resolved. Please refer to SR***