INCORRECT BILLING/DEBIT!!!!!!

I upgraded recently on my due date for my upgrade...I did the telephonic upgrade as the agent confirmed that no admin fees/ sim fees would be charged. The upgrade was done and then on my first debit I get charged a MIGRATION FEE!!! This was an upgrade and the agent mentioned nothing about migration charges!!.<br> I have been trying numerous times to contact the call centre/ upgrade department/ accounts department with no luck.... I was just being transferred from one to the other. Even the managers were to busy to speak to me or hear my concerns....this is disgracefull for such a huge company.<br> <br> I need this rectified ASAP and the amount of R305 for the MIGRATION refunded to me immediately!!!.<br> <br> I have been a Vodacom customer for a very long time and this is really unneceptable.