ZA
Zodwa A

1 reviews | Active since Jul 2013

04 Sept 2018, 10:58

Incorrect billing dates

I took out a contract recently and arranged for the debit order to deduct on the 27th of each month. The 1st payment was deducted on the 23rd of August and bounced because there was no money in my account and I was charged R60 by my bank for this. I made an arrangement to pay in cash at a store but was told by the store that they usually deduct on the 3rd so I shouldn't pay and wait until that date. Nothing was deducted on that day so I withdrew money so I could go to the store to pay in cash the following day only do have Vodacom try to deduct thee following day and it bounced again. one again I was charged R80 by the bank for unpaid debit order. I want the banking fees I incurred for this to be paid bank and I want the debit order date that I arranged to be put in plan or cancel this contract immediately. The contract is over priced and I haven't even had the contract for a month to be having such problems. This is unacceptable.

0
Replies (3)
Vodacom
Vodacom's reply04 Sept 2018, 11:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

ZA
Zodwa A's update05 Sept 2018, 13:29
Reviewer Update
I have tried to go to Vodacom to make a payment. For some odd reason they can't find my account using my account number, ID or cellphone number. How am I supposed to make a payment?
ZA
Zodwa A's update07 Sept 2018, 11:26
Reviewer Update
Can I please have someone call me back with regards to the above-mentioned complaint which has not been handled yet