1 reviews | Active since Dec 2016
Incorrect billing -data bundles not purchased added to my account
<p>At the end of November, I tried to buy a once of data bundle (500 megs for R99). I tried numerous times but the Vodacom system kept telling me that the "transaction couldn't be completed and to try again later".</p> <p>Although their system could not complete the transaction I noticed on my latest account that I have been charged 6 times R 99 for data bundles purchased. I have sent 3 emails to Vodacom's customer care department with no response. Yesterday I phoned them twice and both times the operators asked me to hold the line then hung up on me. I am happy to pay for the one bundle I was attempting to buy but I refuse to pay for the other amounts that have **********ly added to my account.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
