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simon H

1 reviews | Active since Dec 2016

07 Dec 2016, 07:18

Incorrect billing -data bundles not purchased added to my account

<p>At the end of November, I tried to buy a once of data bundle (500 megs for R99). I tried numerous times but the Vodacom system kept telling me that the "transaction couldn't be completed and to try again later".</p> <p>Although their system could not complete the transaction I noticed on my latest account that I have been charged 6 times R 99 for data bundles purchased. I have sent 3 emails to Vodacom's customer care department with no response. Yesterday I phoned them twice and both times the operators asked me to hold the line then hung up on me. I am happy to pay for the one bundle I was attempting to buy but I refuse to pay for the other amounts that have **********ly added to my account.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team