Incorrect Billing-Daily Free Call Price Plan Clients!!!

Item: Vodacom
Rating: 1
Author: Denise G

Vodacom is incorrectly charging their clients who are on the Daily Free Calls price plan!!! I demand a letter of deadlock. I am fed up with Vodacom now! This is ****************. I cannot believe that Vodacom can be so *********? A lady by the name of Isha from their back office is trying to assist. However, I am still being charged incorrectly. I demand all of my airtime back and a letter of deadlock. I am taking this to the Ombudsman. I am considering raising this with the media.

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Replies (2)

Vodacom's replyOfficial

18 Sept 2019, 07:00

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply18 Sept 2019, 07:00

Official

Vodacom's replyOfficial

25 Sept 2019, 15:15

Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Vodacom's reply25 Sept 2019, 15:15

Official

Dear Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.