Incorrect Billing

I refer to the above-mentioned account of my Vodacom account. This morning, I have received a shocking sms from Vodacom that I owe them an amount of R 3000.00. I immediately contacted them, and I was taken from pillar to post with Vodacom. Eventually I manage to speak to an agent name Zinhle from contract department, I had explained to her about this sms that I have received and apparently, I was changed to an open line from May 2025 which I have not consent to. I was paying monthly to the account gladly an amount of R 1100.00 pm and my account has always been up to date. I have not missed a payment since I have had this contract.

Today being a loyal customer, I feel very dishearten and exceptionally hurt how I was told that YOU JUST NEED TO PAY THE R3000.00 and the account will be fine. Imagine as a customer that’s does not service first and secondly on what basis, Vodacom tells me since the change happen and line was opened purchases was bought. I asked for statements, the statements do not say exactly anything except for my payments that has been made to the account.

Should the contract need airtime, data it has been purchased via std bank account which I have attached the history of bundles bought. I am not paying this amount of R 3000.00 it is not my fault, and I expect that the account is back to normal aswel as my credit bureau listings, I need this to be sorted out urgently. Not long ago that Vodacom was on 702 that customers has been calling in and complaining about Vodacom service, incorrect billing, and unresolved issues which they ignore. Yet Vodacom still bills and come up with excuses that its never their fault.

I need this matter to be resolved, I will be logging a compliant aswel on hello Peter regarding this mess up that Vodacom has put me through. The stress, the frustration and the arguments cause a lot on a person.

I would require a response this matter urgently before COB as Vodacom is demanding for their money to be paid in order for my line and contract to be reinstated.