MM
Mercy M
1 reviews | Active since May 2020
18 Jul 2020, 09:01
Incorrect billing
Vodacom has no respect for their customers at all. I reported their bad customer service and they responded to my review yet l haven't received a call from any of their consultants to date. They quick to accuse their customers of owing them & even threaten to hand over their accounts which are paid up. But when it comes to contacting the customers and rectify their mistakes they take forever! I hate Vodacom with passion! Oh how l wish they can delete my contacts from their data base. If it was for me l want nothing to do with Vodacom ever again but the sad part is that, they keep accusing me of owing them though my contract was paid off in November 2019 already.
VODACOM service sucks big time!
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Replies (2)0
Replies (2)Vodacom's replyOfficial
18 Jul 2020, 09:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2020, 09:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mercy M's updateReviewer Update
18 Jul 2020, 12:27I had this response before but you don't bother to callback let alone rectifying your mistakes.
MM
Mercy M's update18 Jul 2020, 12:27
Reviewer Update
I had this response before but you don't bother to callback let alone rectifying your mistakes.
