1 reviews | Active since Dec 2013
Incorrect billing/Charge of Data bundle
<p>My data disappeared after I bought 2Gb less than a week ago. Then I bought again to avoid being charged out-of-bundle rates, only to find out that they have a problem with their bundle accounts. I am confident that I still have the majority of my initial 2Gb bundle remaining, but am now forced to buy additional data, which will obviosuly expire in 30 days... I have been waiting for more than 48 hourse for their reply/solve the issue. Rip the customers off, then delay - is not how I see a giant like Vodcom operating! I will consider moving my accounts to another SP...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom has not been in contact with me since my initial complaint. It has been more than 3 days since the complaint and 6 days since the initial issue was logged with them. Again, the service is poor!!!
Vodacom has not been in contact with me since my initial complaint. It has been more than 3 days since the complaint and 6 days since the initial issue was logged with them. Again, the service is poor!!!