RR
Ruveer R

1 reviews | Active since Apr 2015

20 Oct 2015, 10:56

Incorrect Billing Cannot Be Resolved By Vodacom!

My 24 month cellphone contract was expiring end September 2015. I called the Vodacom Customer Care line end August 2015 to confirm that I will not be renewing the contract. This was actioned correctly and I was converted to Prepaid on 30 September 2015. When I called to cancel the contract I was informed that my last contract premium amount would be debited from my account on 01 September for the free minutes, SMS and data I am allocated monthly as per contract rules

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2015, 11:53
Official
Hello RR012010,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,