AK
Angeliqe K
1 reviews | Active since Aug 2022
10 Jan 2023, 08:21
INCORRECT BILLING
Furious!!!!
We cancelled our fibre line with Vodacom and vumatel due to poor service received we had it for almost a month we called in to cancel and it and received a cancellation confirmation on 04 December 2022. Yesterday we got our bill from Vodacom, and we were billed for the fibre that we didn’t even use if this bad service continues, we are going to cancel ALL our contracts at Vodacom and rather move to cell c or MTN….
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Replies (2)
Vodacom's replyOfficial
10 Jan 2023, 08:24 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2023, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AK
Angeliqe K's updateReviewer Update
10 Jan 2023, 08:29You better contact us and get this resolved for we will take this much further than hello peter we are fed up!!!!
AK
Angeliqe K's update10 Jan 2023, 08:29
Reviewer Update
You better contact us and get this resolved for we will take this much further than hello peter we are fed up!!!!