Incorrect Billing but no assistance to refund me

<p>I have been phoning Vodacom since 27 March 2017 regarding my March invoice where I was charged for February and March on the invoice as I have already paid for February. On 29 March I phoned yet again and received a reference number. On 10 April I phoned once more to follow up with the process of my query only to be told that the agent who logged my query on 29 March logged it with the wrong department - NOT MY PROBLEM! On 12 April I spoke to a senior manager who told me that he would escalate my query and I would have feedback by COB 13 April 2017 - Clearly no feedback was received. When I phoned again today, I was put on hold for over 30 minutes only to be told that the query has been resolved but he cannot see what the resolution was.</p> <p> </p> <p>I am now over talking to Call Centre agents at Vodacom. I have spent about 8 hours on the phone with them with no assistance what so ever. All I want is my money back which I was incorrectly billed for and I would like someone from Vodacom to actually honour they word and give me feedback. If this is not resolved soon I will be taking it further than just loggin a complaint on HelloPeter.</p>