SZ
Sabrina Z
1 reviews | Active since Jun 2021
19 Jun 2021, 09:28
Incorrect billing & bad communication
Hi it has been a pain from last year June 2020 till to date regarding my Fibre. I never experienced any problems with my phone contracts but the day I signed up 4 Fibre endless problems, there is a business info on my profile, customer service will delete info & following it back. In April my app showed me a bill of R6800.00 & the firbre only went live last week in March 2020. I called & emailing but the bill just increased everyday. To day my cell no is suspended but the call center told me it is two accounts & yet because I did not pay my Fibre that department suspended everything. Finally they credit the firbre account but the bill still too much & I do not receive invoices for Fibre only on my statement with now brake down. Bill standing R3500, I want the to be for April 2021, May
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Replies (5)
Vodacom's replyOfficial
19 Jun 2021, 10:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2021, 10:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SZ
Sabrina Z's updateReviewer Update
19 Jun 2021, 11:20Hello, I called the call center & now I must pay R2500 but my accounts was suspended in May 2021 why must I pay 4 there system mistake, I did not submit incorrect billing to myself, this is very bad service. I am not happy about anything this is day light rubbery so now I am on my way 2 the store & if dont make that full payment both accounts will still be suspended & I will be charged extra charges? How is this my fault firstly. I never in the 3 yrs that I had my cell phone contract had this issues.
SZ
Sabrina Z's update19 Jun 2021, 11:20
Reviewer Update
Hello, I called the call center & now I must pay R2500 but my accounts was suspended in May 2021 why must I pay 4 there system mistake, I did not submit incorrect billing to myself, this is very bad service. I am not happy about anything this is day light rubbery so now I am on my way 2 the store & if dont make that full payment both accounts will still be suspended & I will be charged extra charges? How is this my fault firstly. I never in the 3 yrs that I had my cell phone contract had this issues.
SZ
Sabrina Z's updateReviewer Update
19 Jun 2021, 13:07Hi, so the store in Parade mall was closed before 12:00 & no notice up why? Is this because I hello Peter Vodacom fibre
SZ
Sabrina Z's update19 Jun 2021, 13:07
Reviewer Update
Hi, so the store in Parade mall was closed before 12:00 & no notice up why? Is this because I hello Peter Vodacom fibre
SZ
Sabrina Z's updateReviewer Update
19 Jun 2021, 13:10How would Vodacom contact me when my stuff has been suspended,. They never responded to my emails so now I must travel to find a store open not fare but they want money
SZ
Sabrina Z's update19 Jun 2021, 13:10
Reviewer Update
How would Vodacom contact me when my stuff has been suspended,. They never responded to my emails so now I must travel to find a store open not fare but they want money
SZ
Sabrina Z's updateReviewer Update
19 Jun 2021, 14:17Hello, I got assisted @ the Vodacom branch in the Waterfront. I must say excellent customer server ??. The did a Sim swop & I am still very angry with the fibre department for this issue's I am having. They should explain why should I pay for services that I have not received from June 2020 till last week in March 2021? Why my I also pay for the month they have suspended my Fibre & my cell phone account when it is two different accounts. So want do I receive for all my pain & suffering from Vodacom fibre dpt just pay R2500. 00. I only paid R1000.00 which I feel that I shouldn't.
SZ
Sabrina Z's update19 Jun 2021, 14:17
Reviewer Update
Hello, I got assisted @ the Vodacom branch in the Waterfront. I must say excellent customer server ??. The did a Sim swop & I am still very angry with the fibre department for this issue's I am having. They should explain why should I pay for services that I have not received from June 2020 till last week in March 2021? Why my I also pay for the month they have suspended my Fibre & my cell phone account when it is two different accounts. So want do I receive for all my pain & suffering from Vodacom fibre dpt just pay R2500. 00. I only paid R1000.00 which I feel that I shouldn't.