Incorrect Billing

Good day Vodacom,

I hope this message does not fall on deaf ears. I have two accounts with you:

Fibre - R399 Data - R380 I am extremely dissatisfied with the billing, and it has had a negative impact on my credit record. This is because I reversed the September invoice after receiving the following message:

Subject: Billing Adjustment From: *** Date: Sun, Sep 3, 12:45 PM

Good day Victor Chauke,

Please be advised that credit notes were issued for June and July, which covered charges for those months. No invoices were billed for July and August. Your September invoice was supposed to include charges for July, August, and September, with a discount app**** to bring the total to R399, in line with your sales order. Starting from October, your pricing should be correct. We apologize for any inconvenience caused.

Regards, Clint T Vodacom Fibre to the Home

Despite this, I have received the following bills:

For my Fibre account:

October 31 - R264 September 29 - R649 August - R649 July - R649 And for my Data Card:

October - R2,411 September - R1,531.35 August - R425.63 July - R779.00 On July 4, I app**** for a Fibre upgrade from R649 to R399 with Fibre Broadband Order SO***. I am puzzled as to why my Fibre charges are appearing on my Data Card account. I was previously informed that billing would be managed through reference SR***, which was marked as closed on September 26, 2023.

I request your urgent attention to rectify these billing discrepancies.

Sincerely, An Unsatisfied Client"