Incorrect billing and Vodacom failing to address

Vodacom complaint reference no: S3-GMF2J-JEESG<br> <br> I have a cellphone contract with Vodacom from 14 July 14 to date. On Friday, 12 February 2016 I received an sms from Vodacom stating that my data ran out. On Monday 15th February shockingly received an sms reading, \Vodacom Alert: Unusually high usage has been detected on your cellular number exceeding R8042.51.\" I lodged a complaint with Vodacom almost immediately. <br> <br> I have called Vodacom almost every day to try and resolve the dispute to no avail. I am so frustrated with Vodacom as this is not the first time that Vodacom messed me up. On 05 Jan 2016 Vodacom sent me this message, \"Dear Vodacom customer this message serves to confirm that you have been refunded for the erroneous debit. Once again, we apologise for the error and inconvenience\". I currently have a phone but cannot make calls, send messages, whatsup and email not working pending outcome of Vodacom investigation. They promised to get back to me within 14 days and to date nothing happened.<br> <br> In fact at this point I wish to have this matter resolved and just terminate my contract with Vodacom for extremely appalling service. Vodacom service is just bad!!!"