Incorrect billing and they don't want to cancel

Item: Vodacom
Rating: 1
Author: Ntando N

I've been being billed incorrectly since June 2024 . They were billing me for insurance and I did not request for it . Every time I call them they tell me that they have canceled which they don't cancel They are pathetic. I've been with them for years and this year they start with there nonsense

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Replies (1)

Vodacom's replyOfficial

08 Jan 2025, 08:15

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply08 Jan 2025, 08:15

Official