SC
Siphesihle C
1 reviews | Active since Oct 2018
14 Dec 2023, 12:31
Incorrect Billing and poor services
Vodacom kept on billing me for services that they never provided, and I have tried many times via calls to get it sorted out, but it seems like it's another please call me flop.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Dec 2023, 13:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2023, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2023, 14:18 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussed, the reversal was processed and relevant credits done for November and December 2023.
Kindly contact the Cancelations Division in January on *** to cancel the contract.
Regards Consumer Website Team
Kindly contact the Cancelations Division in January on *** to cancel the contract.
Regards Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2023, 14:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussed, the reversal was processed and relevant credits done for November and December 2023.
Kindly contact the Cancelations Division in January on *** to cancel the contract.
Regards Consumer Website Team
Kindly contact the Cancelations Division in January on *** to cancel the contract.
Regards Consumer Website Team
Best regards,