Incorrect billing and poor customer service

<p>My contract was due for renewal and I decided not to renew. I called vodacom on 15 July 2016 not to renew my contract, but to convert my number to prepaid. They just wiped my number off the system end of August.</p> <p> </p> <p>I fought for my number to be re-instated and it was re-instated after 14 days. My number was re-instated but I was charged (R213 via debit order). I did logged a querry with Johannesburg team leader (Dineo) and Midrand Team leader (Dayalan). Both of these two useless team leaders failed to assist me. This useless service provider again debited R1978 from my account and Megan from Midrand Branch told me it is for contract cancellation, but what contact cancellation?</p> <p> </p> <p>Ref numbers are: 1- ********** 5100, 1- ********** 5706, 1- ********** 8692, 1- ********** 9643, 1- ********** 5391, 1- ********** 1363 and 1- ********** 6340.</p> <p> </p> <p>The consultants are not friendly and useless. </p>