1 reviews | Active since Apr 2019
Incorrect billing and poor customer service
Vodacom is an Un-trust worthy company when it comes to their service as I just finished paying off my contract in march and I was given a ref:1- ********** 750633 telling me I would be debited for the last time in march,, Guess what I just received an sms saying this month they will debit my account and “shivone the consultant in the contract cancellation department assured me that they won’t be any debit going off my account as she was told by her supervisor Jennifer”. Now as I call the contact centre I’m told that they won’t listen to the call made as I need to get a court interdict. Just imagine that service my advice to anyone who is trying to make business with this company, just run this is a **** company with **** customer service and false promises
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team