JP
Jacques P

1 reviews | Active since Feb 2013

31 Jul 2018, 07:32

Incorrect billing and overcharging on an expired

Vodacom overcharging like they always do, money hungry and does not review their systems at all. I'm being charge for a device that is suppose to expire and have not been reviewed, it shows on the account that it expired 1st of July, but yet here we are, being charged for August, and now the account shows that I will be billed for end August on an expired

Please refund for that bill! And ensure that I'm not charge again! I do not care to be contacted, as you will spin up nonsense for me like you tend to do, and say oh no not your fault. Where is your customer obsession? Why do your customers have to suffer for your systems? Why do I need to be inconvenience for your issues?

0
Replies (1)
Vodacom
Vodacom's reply31 Jul 2018, 08:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team