FF
Francois F

1 reviews | Active since Jul 2011

04 Feb 2015, 08:05

Incorrect billing and information

I just phoned the automated system to get my new balance and it told me my current bill that is going of end of February is R3900.<br> <br> This is crazy, I NEVER phone and I use dage bundles for my data, as soon as I get an SMS to say that my data is finished I immediately buy a new bundle to not spen thousands on data.<br> <br> I also should have a Limit on my profile, of no more than R300, So how in the wolrd can my Bill be R3900.00???<br> <br> Your service is horrible, your call centre I had to speak to 2 different people after holding for 10min just for then to answer and then neither of them could even give me detail on this amount.<br> <br> The one claimed she can only see my current debit order that has gone off and the other saying my current usage is R600?<br> <br> Seriously! Employ people that can do their jobs properly!<br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2015, 09:41
Official
Hello tjirels,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,