1 reviews | Active since Jul 2011
Incorrect billing and information
I just phoned the automated system to get my new balance and it told me my current bill that is going of end of February is R3900.<br> <br> This is crazy, I NEVER phone and I use dage bundles for my data, as soon as I get an SMS to say that my data is finished I immediately buy a new bundle to not spen thousands on data.<br> <br> I also should have a Limit on my profile, of no more than R300, So how in the wolrd can my Bill be R3900.00???<br> <br> Your service is horrible, your call centre I had to speak to 2 different people after holding for 10min just for then to answer and then neither of them could even give me detail on this amount.<br> <br> The one claimed she can only see my current debit order that has gone off and the other saying my current usage is R600?<br> <br> Seriously! Employ people that can do their jobs properly!<br> <br> <br>
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
