WW
Wesley W

1 reviews | Active since Feb 2023

14 Mar 2023, 10:55

Incorrect billing and ********** activity by Vodaworld staff member Samuel Marema

According to the signed quotation and contract agreement, Vodaworld staff member Samuel Marema went to activate his own high figures because he messed up on the quotation so behind our back he went to process incorrect figures even though his Supervisor Motshabi Makau told him that he needs to process and honor the quotation he went and amended figures that didn't match our signed agreement from Vodaworld in Midrand. He is a ********** character to do things like this and that is why vodacom looses their loyal and new clients. Our Original Sign quotation is R1069.74 but Mr Samuel Marema the ********** guy puts R1490.54 to cover his back for the mistake he made. Now we must sit with the headache of contacting Vodacom to fix his mess up on our Account which is totally unfair and dishonest to us as customers.

0
Replies (2)
Vodacom
Vodacom's reply14 Mar 2023, 12:12
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team 

 
WW
Wesley W's update24 Mar 2023, 12:24
Reviewer Update
This is very poor service I even forgot my free gift they promised me from samsung at vodaworld due to this terrible service I think it was an umbrella or game 🎮 for the zfold4 purchase. Is it possible for you to get the free gift delivered to me since I have been through Hell with the Service from Vodaworld